Analyst, Digital CX
This job posting is no longer active.
Job ID: 9581
Job Type: Full-time
Location:
Westlake Village,
CA
Date Posted: Oct 31, 2022
Job Description
Description
About Guitar Center
Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
Why join us?
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected].
Job Summary:
The Digital CX Analyst studies and executes GC Brand’s web site experience and digital customer journey in close collaboration with the Ecommerce Merchandising, Planning, Marketing, Customer Relationship Management, User Experience and Digital Product Teams. This role requires a deep motivation toward understanding the customer journey, strong and insightful analytical skills, and the ability to work collaboratively with cross-functional teams.
Qualifications:
- Bachelor's degree in marketing, Business Administration, or related field.
- 2+ years of experience in digital customer experience, user experience, digital operations, or related field.
- Strong analytical skills with the ability to analyze customer feedback and site metrics to identify trends and provide actionable insights.
- Excellent communication and collaboration skills and the ability to work effectively with cross-functional teams.
- High proficiency with Excel, including expertise with Pivot Tables, V-Lookups, and advanced formulas.
- Strong proficiency with digital platforms and technologies such as Tableau and Adobe Experience Cloud.
- Musical Instruments knowledge and/or (MI) Industry (retail, call center, MI Manufacturer/Supplier etc.) experience a plus.
Key Attributes:
Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
Customer Focus: Able to understand and focus on the customer experience when designing services and processes. Acts with customer in mind, keeping focus on meeting expectations and requirements of all customers.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Driven to create appropriate solutions in alignment with top line customer requirements and department business goals.
Interpersonal Communication: Able to communicate through various means with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
Organizational Skills: Able to utilize time, energy, and resources to manage priorities independently, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
Technology Skills: Able to navigate and learn new technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
Pay Rate: $68,625- $76,400 / annually depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected]
