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Music Gear Sales Representative - Hybrid

Job ID: 10148
Job Type: Full-time
Location: Nashville, TN
Date Posted: Feb 13, 2023

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Job Description

Description

Performance-based pay structure: guaranteed $15.50 hourly + performance-based commission with potential to earn $60K+ annually! Training pay of additional $3.50 per hour during first four weeks of training.

 

Position Overview:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As a Music Gear Consultant, you will spend the majority of your time reaching out to and connecting with customers to build relationships, improve customer experiences, and increase customer's lifetime value.

Our Music Gear Consultants, internally known as a Gear Advisor, provide world-class sales support and customer service to assigned portfolios of musicians. You will be responsible for managing all facets of the customer experience through all contact channels chat/email/inbound and outbound phone call. You are front and center to the success of our business and provide our customers with the best buying experience possible ensuring repeat customers.

As our Music Gear Consultant, you will:

  • Manage a portfolio of clients who interact with the business via web and phone orders
  • Leverage the Salesforce platform to manage client relations, communications, sales activity and outreach
  • Be responsible for daily outbound calls to existing books of business, and create relationships with new potential clients
  • Be responsible for metric performance in the areas of sales, service, call handling, and quality standards
  • Have ongoing exposure to instrument and product knowledge through vendor and in-house trainings
  • Provide a best in class customer service experience to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, , account status, and marketing promotions
  • Summarize each interaction to customers to ensure customer satisfaction
  • Maintain timely follow-up with customers as outlined by management
  • Execute special projects and tasks as assigned

 

Music Gear Consultant Perks:

  • Work from home with onsite training and engagement opportunities
  • Full-Time Opportunity Available
  • Performance based incentive program
  • Flexible scheduling/Evening and weekend shifts available
  • HUGE employee discounts on music gear and Guitar Center products
  • An amazing culture!
  • A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule available
#LI-Hybrid

Requirements:

  • High School Diploma or GED
  • Relevant work experience in similar sales-based environments
  • Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Must reside in the state Tennessee

 

Preferences:

  • Bachelor's or master's degree in Music Business or similar programs
  • Music industry experience in retail sales or as a musician, some gear/product knowledge
  • Outstanding verbal and written communication skills
  • Driven, self-motivated, dedicated, organized, enthusiastic, engaged musicians or non-musicians
  • Bilingual-Spanish

 

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.


If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to
[email protected].

 

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