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Job ID: 11191
Job Type: Full-time
Location: Fremont, CA
Date Posted: Apr 5, 2023
We are hiring for a new world!
We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.
We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.
Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.
Position Summary: Commercial Service Supervisor
As the Service Supervisor you will play a critical part in leading the Service Team by developing and supporting the service technicians in their roles to effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties. In addition to supporting daily service operations, you will also be expected to collaborate with internal departments, not limited to the sales department, production team, and warehouse team to help ensure the client is being taken care of whenever applicable. This role will have partial field responsibilities with key account clients and their SLAs.
Responsibilities will include, but will not be limited to the following:
To join our band, you'll need the following experience:
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $77,600- $129,300/annually depending on background and experience.
This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, and smart venues for clients across the globe. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape, demonstrating to clients what technology can do for them. AVDG’s world-class team and original smart-system solutions are regarded among the best in the industry.
Since joining the Business Solutions Division of the Guitar Center Company in late 2017, AVDG has been able to leverage new avenues of growth and opportunities to better support our clients and our team. Guitar Center is bolstering AVDG’s high-growth trajectory, rigorously expanding our national footprint.
We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.
Why join us?
At AVDG, you will join a peer group of like-minded people who are passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences that are enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.
Love this gig and want to apply?
Send your resume and cover letter today, along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
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