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Key Accounts Manager

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Job ID: 11569
Job Type: Full-time
Location: Westlake Village, CA
Date Posted: Apr 29, 2023

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Job Description


Position Summary: Key Accounts Manager

The Key Accounts Manager will be accountable for accepting, ordering, processing and packaging orders for International Annuity Clients.  An Annuity Client is defined as a business to where the consultative sales approach of an account manager is not necessary.  Generally, this client is giving us weekly orders for commodities that are inventoried and palletized for resell. Gross Sales to these clients are greater than $2m annually. 

The Key Accounts Manager will have direct responsibility for ordering and expediting the products on the incoming purchase orders and making sure that they are ready to ship to the client based on their needs. Clear communication to the client regarding products that are backordered will be essential to providing the best service possible. 

The Key Accounts Manager will work with the leadership of GC Pro, the Store Manager, the store warehouse crew to maintain and the category management team to develop and enhance the overall business and processes supporting the business.    

The Key Accounts Manager will be responsible for communicating the orders and needs of Key Accounts to GC Pro management and keep detailed records of each PO and payment processing. 

Responsibilities will include, but will not be limited to the following:

Process Improvement 

  • Improve the operational systems of processing, packaging and palleting products for key accounts.
  • Strive for efficiencies in purchase order management process, procedures and system optimization to facilitate most expeditious and positive customer experience.
  • Create process in which inventory for account is accounted for and integrity of packaging is maintained.
  • Manage damaged goods and customer returns process at Rialto distribution center.

Program Management 

  • Meticulously expedite quantities and items on each purchase order.
  • Maintain filing system for Purchase Orders.
  • Coordination of shipments with 3rd party transporters, where applicable.

People Leadership 

  • Work closely with warehouse staff to ensure they adhere to strict packing guidelines.
  • Create more effective procedure for warehouse to store and protect product to reduce damages.

To join our band you’ll need the following experience:

  • International customer account management with flexibility to facilitate customer meetings in different time zones and weekends, on occasion (non-traditional workday).
  • 1-3 years prior Account Management experience with the ability to represent the company effectively and professionally in dealings with clients. 
  • Experience with international account management, demand forecasting, order processing and procurement, shipping and tracking orders across multiple distribution points in the supply chain.
  • Experience with boxing and shipping processes with extensive knowledge of various shipping methods (both domestically and internationally). 
  • With knowledge/understanding of purchasing and procurement procedures, inventory control procedures, special orders procedures. 
  • Basic proficiency using Microsoft Excel (building basic formulas and tables). 
  • Excellent communication skills (verbal and written), organizational skills, time management skills and problem-solving ability. 
  • Must be able to juggle multiple tasks at once and understand how to prioritize projects in relation to guidance and business needs.  
  • At least one year of Professional Audio-Visual equipment experience (preferred)
  • 1+ years of experience within Guitar Center Retail Operations. (Preferred) 
  • With 1 year of experience using Greenscreen and Dotcom, specifically in relation to the GC sales process.  (Preferred) 

Travel Requirements: 

Regular consistent travel is not required. However, monthly visits to Rialto DC (in CA) and GC Headquarter office is necessary for ongoing customer and account management, meetings, and team collaboration

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $60,000-$70,000/ annually depending on background and experience. 

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.


About Guitar Center Professionals -- GC Pro

At Guitar Center Professionals (GC Pro), we customize sound, sight, and lighting solutions. We design and install custom audio-visual systems that exceed your expectations from personal studios, concert venues, pro content, house of worship, or education. Make your live sound, video, or lighting dream a reality with Guitar Center Professional. Our nationwide network of professionals has the expertise to take your vision from concept to completion. We will tailor an audio or visual solution that fits your vision, budget, and space.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness of playing an instrument. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Why join us?

At GC Pro, you will join a peer group passionate about Audio, Video, Lighting, and Pro AV custom solutions & technologies. You have the freedom to apply your craft to deliver outstanding customer experiences using integrated technology. As GC Pro is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.


Love this gig and want to apply? Please apply online today, submitting your resume!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements.


Suppose you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website. In that case, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected]

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