Merchandising Technology Specialist
This job posting is no longer active.
Job ID: 12079
Job Type: Full-time
Location:
Westlake Village,
CA
Date Posted: May 18, 2023
Job Description
Description
Position Summary: Merchandising Technology Specialist
The purpose of this job is to maintain day-to-day operations of technical systems -- both hardware and software -- used to enhance in-store merchandising experiences and processes as well as provide support to the users of these systems.
Responsibilities will include, but will not be limited to the following:
- Using any combination of phone, email, instant messaging or ticketing system, provide technical support to store associates and internal team members for various technical systems used in conjunction with: in-store printed price tags, customer-facing software demonstration computers (Apple), in-store audio players, Microsoft Access database reporting tools, in-store product displays, others as the business requires
- Document and keep up-to-date, detailed records of all support needs to: track status, establish notes for resolution and identify trends
- Assemble, test and deploy software update packages to in-store demonstration computers (Apple) through various deployment methods
- Create, update, test and implement both new artwork, and template design logic into a store-printed price tag system (AccessVia) to support promotional campaigns
- Maintain Microsoft Access database by updating tables, running and creating reports, performing routine maintenance and troubleshooting
- Assemble and maintain support documentation including manuals, troubleshooting, FAQ's, etc. and upload/update to internal communication website (Sharepoint 365) written in a way a non-technical user can clearly understand
- Assist with diagnostics and repair of Apple computers including iMac, MacBook Pro and Mac mini as needed
- Research and present new ideas and improvements for systems and processes
- Participate in regularly scheduled virtual team meetings
- Additional duties as assigned
About Guitar Center
The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.
To join our band, you'll need the following experience:
- Bachelor's Degree or 2 years of relevant work experience
- Hold one or more Apple certifications: ACSC, ACTC, ACiT, ACMT or from a remote device management platform such as Jamf Pro, SCCM, AirWatch, etc
- 2 years of direct customer service experience
- Intermediate proficiency with the MS Office suite (Outlook, Excel, Word, PowerPoint)
- Skilled proficiency with Apple macOS
- Intermediate proficiency with PC operating systems
- Intermediate proficiency with operating and troubleshooting various computer peripherals such as printers, external storage devices, audio interfaces and MIDI controllers
- Novice proficiency with 1 or more popular programming language (i.e. Swift, AppleScript, Visual Basic, JavaScript)
- Novice proficiency with database concepts/principles such as SQL, relational databases, report creation, etc
- Novice proficiency of the Adobe Creative suite (In Design, Photoshop, Illustrator)
- Intermediate proficiency with MS Excel (V-lookups, formulas, filtering, sorting, formatting)
- Skilled proficiency in troubleshooting technical issues and solving complex problems
- Novice proficiency with computer networking and device management
About Guitar Center
The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.
Why Guitar Center? Here’s just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $25.00- $29.00/hr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected] opens an email client applicationopens an email client application.
