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GC Pro Team Leader, CC

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Job ID: 12127
Job Type: Full-time
Location: Brownsburg, IN
Date Posted: May 22, 2023

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Job Description


To join our band, you'll need the following experience:

  • High School Diploma or GED required. Leadership certificate or degree preferred.
  • Analytical Skills: Explores information, data, reports, and/or items in order to extract meaningful insights, which can be used to better understand and improve business performance.
  • Collaboration: Able to develop cooperation and teamwork while participating in and leading groups, working toward solutions which generally benefit all involved parties. Proven cross-functional team participation capabilities. Able to work effectively with internal and external partners to accomplish goals.

About Guitar Center Professionals -- GC Pro

Guitar Center Professional, customized solutions in sound and sight. From personal studios, concert venues, pro content, house of worship, or education, we design and install custom audio-visual systems that exceed your expectations. Make your live sound, video or lighting dream a reality with Guitar Center Professional. Our nationwide network of professionals has the expertise to take your vision from concept to completion. We will tailor an audio or visual solution that fits your vision, budget and space.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

At GC Pro, you will join a peer group who are passionate about Audio, Video, Lighting, and Pro AV custom solutions & technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences that are enabled by technology. As GC Pro is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected]


We are focused on bringing the power of technology to customize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations. Are you a high-performing AV inside sales professional looking to propel your career to the next level?

If you do, then be with a talented team embarking on an exciting journey and helping each new generation create the most advanced solutions in AV.

We are looking to hire a GC Pro Team Leader professional right away who can work remotely, at this time. The candidate must be open to and able to work in one of our call centers when they reopen in the future. The ideal candidate will be a hunter adept at developing a client base through cold calling, consultative selling, and experience with AV solutions and general knowledge of musical instruments.


Position Summary: GC Pro Team Leader

The Team Leader supports associates ensuring we deliver a first-class customer experience. The Team Leader acts as a subject matter expect in various areas of the sales process and works in tandem with the Manager, Inside Sales to provide support to newer Account Managers with less than a year tenure in the department.  Responsibilities include but are not limited to new associate training, systems training, resolving customer problems, addressing complaints, handling call escalations, and working with their supervisor on coaching new associates.  In addition to maintaining an existing book of business, the Team Leader will be responsible for customer outreach and meet or exceed monthly sales and annual growth targets. 


Responsibilities will include, but will not be limited to the following:

  • Provides daily direction and communication to associates so that customer issues are answered in a timely, efficient, and knowledgeable manner.
  • Ensures associates have appropriate training and other resources to perform their duties.
  • Communicate any process or performance concerns to the Supervisor & assist with problem solving.
  • Train and develop associates.
  • Effectively communicates and collaborates interdepartmentally.
  • Acts as a role model for professional behavior and performance at all times.
  • Ensures confidentiality of internal and external data.
  • Fosters a positive team environment.
  • Additional duties as assigned.
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