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Senior Service Technician

Job ID: 13147
Job Type: Full-time
Location: Fremont, CA
Date Posted: Jul 19, 2023

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Job Description

Description

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary: Senior Service Technician

As a Service Technician, you will play a critical part in within the Service Department.  You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.

  • Servicing and troubleshooting of home automation systems including distributed video, audio, and lighting control systems
  • Provide training to clients on use of AV systems
  • Make preventative maintenance visits to maintain client systems
  • Deliver service tasks in a timely and quality conscious manner
  • Retrofit cabling with minimal to no structural damage, equipment rack building and wiring.
  • Advanced Network Troubleshooting
  • Troubleshooting of Security Cameras and NVR / DVR
  • Loading control systems code either locally or remotely (AMX, Crestron, Control4, Savant, Lutron)
  • Work with programming environment of AMX, Crestron, Control, Savant, Lutron to perform code updates or code troubleshooting
  • Interface directly with clients or client representatives to determine issue(s) and effectively communicate resolution
  • Provide detailed reporting at the conclusion of each service call for record keeping

join our band, you'll need the following experience: 

  • Minimum 4+ years’ in audio/visual technician/service experience in residential environment.
  • Must have Advanced computer skills and knowledge of Windows applications, Microsoft Office, and web applications is required.
  • Knowledge of standard networking practices, configurations, and functions
  • Comfortable trouble shooting various networking and wireless issues
  • Able to create patch cables/network cables 
  • Familiarity with Apple iOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, etc.) as they relate to daily use for interfacing with and controlling integrated homes and/or home networks is required.
  • Must be able to navigate around PC, file structures, the control panel and command line prompts.
  • Must have full understanding of the pre-wire, trim and final phases of a project, including proper use of all associated tools and jobsite safety
  • Must have the ability to read and understand device layout drawings, engineered schematics and provide redline corrections and construction blueprints as they pertain to A/V industry.
  • Familiarity with basic home construction best practices is required.

Travel Requirements:

  • Occasional travel may be required dependent on business needs

 Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $65,200-$92,00.00/annually depending on background and experience. 

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. 

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.

 

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the globe. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of the Guitar Center Company in late 2017, AVDG has been able to leverage new avenues of growth and opportunities to better support our clients and our team. Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Why join us?

At AVDG, you will join a peer group of like-minded people who are passionate about Audio, Video, Lighting and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences that are enabled by technology. You will access many opportunities to learn including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected] .

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