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Sr Technical Program Manager

Job ID: 13596
Job Type: Full-time
Location: Westlake Village, CA
Date Posted: Aug 17, 2023

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Job Description


Position Overview:

We are seeking an experienced Senior Technical Program Manager to join our dynamic and innovative team. As a Senior Technical Program Manager, you will play a critical role in driving the successful delivery of complex technical projects. You will collaborate with cross-functional teams, including engineering, product management, and stakeholders, to ensure the timely and efficient execution of projects while maintaining high-quality standards. Your expertise in program management, technical understanding, and leadership will be crucial in ensuring the overall success of our organization.


Program Management: Lead end-to-end planning, execution, and delivery of multiple complex technical programs, ensuring alignment with strategic goals, timelines, and budgets.

Cross-functional Collaboration: Work closely with engineering, product management, and other stakeholders to define program scope, objectives, and deliverables. Foster effective communication and collaboration among teams to achieve program goals.

Technical Leadership: Provide technical guidance and expertise to drive efficient and scalable solutions. Collaborate with engineering teams to evaluate technical feasibility, mitigate risks, and ensure alignment with architectural principles and best practices.

Project Planning and Execution: Develop comprehensive project plans, including timelines, milestones, resource allocation, and dependencies. Track and monitor project progress, identify and resolve issues, and drive timely decision-making to meet project objectives.

Stakeholder Management: Effectively communicate project status, risks, and mitigation plans to stakeholders and senior management. Proactively manage expectations and ensure alignment with business priorities.

Risk and Change Management: Identify and assess potential risks, develop mitigation strategies, and drive proactive risk management across the program. Effectively manage program changes, scope creep, and conflicting priorities to minimize impact on project deliverables.

Process Improvement: Continuously evaluate and improve program management methodologies, tools, and processes to enhance efficiency and effectiveness. Champion best practices and drive standardization across the organization.

Team Leadership: Provide mentorship, guidance, and support to program management and cross-functional teams. Foster a culture of collaboration, innovation, and excellence within the team.


Bachelor's degree in Computer Science, Engineering, or a related technical field. Advanced degree preferred.

Proven experience (10+ years) as a Technical Program Manager or related role, successfully delivering complex technical programs in an Agile environment.

Proficiency in project management tools and software, such as Microsoft Project, Atlassian Products, or Asana. Familiarity with project management methodologies, such as Agile or Scrum, is a plus.

Strong technical background with a solid understanding of software development lifecycle (SDLC) and experience working with engineering teams.

Excellent project management skills, with a track record of managing multiple projects concurrently, prioritizing tasks, and meeting deadlines.

Exceptional leadership and communication skills, with the ability to influence and collaborate effectively with cross-functional teams and senior stakeholders.

Demonstrated problem-solving and decision-making abilities, with a strategic mindset and the ability to navigate through ambiguity and drive results.

Proven experience in risk management, change management, and process improvement.

PMP, PgMP, or other relevant certifications are a plus.

Experience in cloud computing, SaaS, or enterprise software domains is highly desirable.

Join our team as a Senior Technical Program Manager and be a key driver in shaping the success of our cutting-edge technical initiatives. We offer a competitive salary, comprehensive benefits package, and the opportunity to work with talented professionals in a fast-paced and innovative environment.


Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $118,176 - $135,000 /yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected].

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