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Technical Program Manager

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Job ID: 13597
Job Type: Full-time
Location: Westlake Village, CA
Date Posted: Aug 17, 2023

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Job Description


Position Overview:

We are seeking an experienced and strategic-minded Technical Program Manager to join our team. As a Technical Program Manager, you will be responsible for overseeing the successful delivery of complex technical programs from initiation to completion. You will work closely with cross-functional teams, including engineering, product management, and stakeholders, to drive alignment, manage risks, and ensure the timely and efficient execution of projects. Your strong technical background, leadership skills, and program management expertise will be crucial in driving the success of our organization's technical initiatives.


Program Strategy and Planning: Develop and execute program strategies aligned with organizational goals. Define program objectives, scope, deliverables, and success criteria. Create comprehensive program plans, including timelines, resource allocation, and dependencies.

Cross-functional Collaboration: Foster effective collaboration and communication among cross-functional teams, including engineering, product management, quality assurance, and stakeholders. Ensure alignment on program goals, priorities, and dependencies.

Technical Leadership: Provide technical guidance and direction to engineering teams. Evaluate technical feasibility, risks, and trade-offs to inform program decisions. Collaborate with architects and engineers to ensure adherence to technical standards and best practices.

Program Execution and Delivery: Drive the end-to-end execution of complex technical programs. Monitor program progress, identify and mitigate risks, and ensure timely resolution of issues and dependencies. Manage program scope, budget, and resources to deliver high-quality results.

Stakeholder Management: Develop and maintain strong relationships with key stakeholders, including senior management, customers, and partners. Communicate program status, risks, and mitigation plans effectively. Manage stakeholder expectations and provide regular updates on program milestones and achievements.

Risk and Change Management: Identify and assess program risks, develop mitigation strategies, and monitor risk mitigation activities. Anticipate and manage program changes, scope creep, and conflicting priorities. Proactively communicate impacts and drive decision-making to minimize disruptions.

Program Governance: Establish program governance mechanisms, including regular program reviews, status reporting, and metrics tracking. Ensure compliance with relevant policies, processes, and regulatory requirements.

Continuous Improvement: Identify areas for process improvement and drive initiatives to enhance program management methodologies, tools, and practices. Share best practices and lessons learned across the organization. Mentor and guide junior program managers or team members as needed.


Bachelor's degree in Computer Science, Engineering, or a related technical field. Advanced degree preferred.

Proven experience (7+ years) as a Technical Program Manager, leading complex technical programs in an Agile environment.

Strong technical background, with a solid understanding of software development life cycle (SDLC), cloud technologies, and relevant engineering concepts.

Excellent program management skills, including program planning, execution, and delivery. Experience with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Microsoft Project) is required.

Exceptional leadership and communication skills, with the ability to influence and inspire cross-functional teams. Strong stakeholder management and negotiation abilities.

Strategic mindset and the ability to think critically and make decisions in complex and ambiguous situations.

Proven experience in risk management, change management, and conflict resolution.

PMP, PgMP, or other relevant certifications are a plus.

Experience in industries such as software development, technology, or IT services is preferred.

Join our team as a Technical Program Manager and play a crucial role in driving the success of our complex technical programs. We offer a competitive salary, comprehensive benefits package, and the opportunity to work in a dynamic and innovative environment.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $103,011 - $119,000 /yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobā€related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected].

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