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Technician I , IT Support

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Job ID: 14129
Job Type: Full-time
Location: Draper, UT
Date Posted: Sep 12, 2023

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Job Description

Description

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].

Job Title: Technician I, IT Support Services

Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound.

The Level I Support Services Technician will be responsible for providing awesomely effective diagnostic evaluation, incident recording, and resolutions to meet the internal needs of our Support Center and Retail locations.

 

Responsibilities will include, but will not be limited to the following:

  • Answer, evaluate, and prioritize incoming calls, email, and ticket requests from users experiencing problems with computer-related technologies.
  • Research and lead users through diagnostic procedures to determine the root cause.
  • Manage all employee logins, approvals, e-mails, and menu level accounts.
  • Log and track calls using problem management database and maintain history records.
  • Identify and resolve POS hardware problems, inclusive of requesting replacement gear and ensuring it is received and installed properly at store locations.
  • Actively communicate and collaborate with escalation teams to ensure all issues are resolved in a timely and efficient manner; including but not limited to network, phone, or power related issues.
  • Maintain an in-depth knowledge of all supported systems and services.
  • Generate amazing ideas in a style that will enhance and improve the support we deliver every day.

 

To join our band you'll need the following experience:

  • High School Diploma or GED required.
  • 2 years of relevant work experience
  • Intermediate understanding and interest in computers, technology, or anything geek-related.
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