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Specialist, Collections

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Job ID: 15413
Job Type: Full-time
Location: Westlake Village, CA
Date Posted: Nov 21, 2023

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Job Description


Job Title: Specialist, Collections

The purpose of this job is to collect outstanding customer balances.

Responsibilities will include, but will not be limited to the following:

  • Work with monthly aging report focusing on collections of outstanding balances
  • Evaluating creditworthiness of new customers using credit bureau software and making decisions on new order requests
  • Processing and referring delinquent accounts to third party collection agency
  • Using multiple working Excel spreadsheets to keep records and log progress for self, manager, and peer review
  • Work with the sales staff at our contact center to resolve customer accounting issues
  • Research billing issues related to customer accounts
  • Additional duties as assigned

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $19.00- $22.00hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

To join our band, you'll need the following experience:

  • High School Diploma or GED required
  • Entry level, zero years of experience
  • Novice understanding of basic accounting principles
  • Novice understanding of online retail transactions
  • Novice knowledge and familiarity with MS Word, Excel, and Outlook


About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.   

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected] opens an email client applicationopens an email client application.

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