Join our Talent Network
Skip to main content

Business Process Analyst

This job posting is no longer active.

Job ID: 15638
Job Type: Full-time
Location: Frederick, MD
Date Posted: Dec 11, 2023

Save Job Saved

Job Description


The position of Business Process Analyst facilitates the development of internal business processes both technical and practical. The main focus of this role is to provide support for development projects to ensure consistency in process execution and accuracy, including acquisition integration. This role researches systematic issues to determine the cause, submits tickets to correct the problem(s), and communicates process changes to the impacted parties. This role is also called upon to review interdepartmental processes and provide suggestions for increased ease of use, accuracy, and/or efficiency.

  • Work with the business to identify, document, and evaluate as-is and to-be business processes
  • Identify, develop, and implement appropriate process solutions based on business needs
  • Work as a liaison between the business and development teams to ensure new processes meet documented requirements, including UAT
  • Educate business users responsible for managing and operating business processes to ensure understanding and adoption Monitor, measure, and provide feedback on process performance
  • Additional duties as assigned

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

  • Bachelor's Degree is preferred, preferably in Business Management, Statistics, or Information Science (4 years of experience may be substitutable)
  • 4 years of relevant work experience
  • Intermediate proficiency in programming SQL and VBA
  • Intermediate proficiency work with ERP systems including Microsoft Dynamics AX
  • Intermediate proficiency in MS Power Platform applications, specifically Power Automate . Intermediate proficiency in Visio Professional
  • Advanced proficiency in MS Excel (Pivot Tables, V-lookups, H-lookups, Macros, Formulas, etc)



  • Excels at synthesizing information from multiple resources across the company to determine the best course of action within established business best practices
  • Excels in strategic thinking, financial analysis, strategy development, and balanced decision making
  • Ability to manage projects from beginning to end with limited supervision and direction
  • Possesses disciplined focus with balanced effort when working on multiple concurrent projects
  • Provides guidance and support in a manner that ensures interdepartmental collaboration
  • Communicates complex data and processes in a comprehensible way
  • Navigates and learns new technology and applications in an intuitive manner with minimal training
  • Demonstrates a high level of reliability and tenacity for completing work in a thorough, timely, and complete manner
  • Ability to communicate effectively and has strong interpersonal skills.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1818-735-8800 ext. 2862 or by sending an email to recruitin[email protected].

Share: mail

Similar Jobs