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Lesson Advisor

Job ID: 15722
Job Type: Full-time
Location: Draper, UT
Date Posted: Dec 15, 2023

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Job Description

Position Summary: Lesson Advisor

The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. Lessons Advisor is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.

Responsibilities will include, but will not be limited to the following:

  • Execute student retention and acquisition strategies that drive sales and promotional programs necessary for business growth
  • Provide a best in class program and customer service experience that aligns with the business vision and strategy
  • Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
  • Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
  • Effectively communicate the program and company's value proposition
  • Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
  • Adhere to program quality standards in all interactions
  • Meet performance and sales goals set by management
  • Stay current on program and industry changes Additional duties as assigned

 

To join our band, you'll need the following experience:

  • High School Diploma or GED required
  • 2 years of relevant work experience
  • Weekend coverage required
  • Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Proficient with Salesforce preferred but not required
  • Proficient with standard business applications such as the internet and email
  • Ability to operate a computer and type 30 WPM

 

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Why join us? With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Share: Tweet Share on Facebook Share on LinkedIn Love this gig and want to apply? Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected]

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