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Specialist, Accounts Receivable

Job ID: 16373
Job Type: Full-time
Location: Westlake Village, CA
Date Posted: Jan 22, 2024

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Job Description

PURPOSE OF THE JOB

The purpose of this job is to work with AR and call center staff regarding issues related to customer accounts. Bill and collection of advertorial billings.

RESPONSIBILITIES/DUTIES

  • Work with the sales staff at our Contact Center to resolve customer accounting issues
  • Work with other departments to resolve various issues related to tax, marketing, accounting, etc.
  • Work refunds, billing, gift card, and tax issues related to customer accounts.
  • Billing and receiving payments, monthly reconciliation of vendor advertorial ads for GC, MF, and WWBW.
  • Daily bank deposits and returned checks
  • Additional duties as assigned.

MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES

  • Bachelor’s Degree (or 4 years of equivalent work experience)
  • 2 years of relevant work experience (in addition to degree or years of previous experience), preferably with experience working in Account Receivable.
  • Novice understanding of basic accounting principles
  • Novice understanding of online retail transactions
  • Novice knowledge and familiarity with MS Word, Excel, and Outlook
  • Analytical Skills: Able to explore information, data, and reports, and other items in order to identify issues and extract meaningful insights, which can be used to better understand and improve business performance.
  • Collaboration: Able to develop cooperation and teamwork while participating in cross-functional groups, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
  • Customer Focus: Able to understand and focus on the customer experience when designing and executing services and processes. Acts with customer in mind, keeping focus on meeting expectations and requirements of all customers.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.   

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Pay Rate: $19.00 - $23.00/hr depending on background and experience.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected].

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