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Learning & Development Training Manager

Job ID: 16457
Job Type: Full-time
Location: Kansas City, MO
Date Posted: Jan 25, 2024

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Job Description

Position Summary:

As a Learning & Development Training Manager, you will lead the training function in the Kansas City region, overseeing the development and implementation of comprehensive learning programs primarily to enhance the skills and capabilities of Associates knowledge of musical instruments. This role requires strategic thinking, leadership, and a deep understanding of adult learning principles to drive organizational growth and development.


Responsibilities will include, but will not be limited to the following:

Training Program Management:

  • Develop and execute a strategic learning and development plan aligned with organizational goals in concert with Organization Development leadership and stakeholders.
  • Oversee the design, development, and delivery of training programs across area of responsibility, both in-person and virtual.
  • Ensure training programs address skill gaps and contribute to Associate and organizational success.
  • Engage in regular discussions regarding high potential talent.
  • This position is accountable for overseeing the sales training of newly hired personnel at our in-person sales center.


Business Needs Analysis:

  • Conduct regular needs assessments to identify skill gaps and training requirements throughout the Sales Center and across the organization.
  • Analyze performance data to inform training initiatives.


Stakeholder Engagement:

  • Collaborate with department heads, managers, and HRBPs to understand business needs and align training programs with organizational objectives.
  • Communicate the value of learning and development initiatives to all stakeholders.
  • Additional duties as assigned.


About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.


The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.   


E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

To join our band, you'll need the following experience:

  • Bachelor's degree in Human Resources, Education, Business, or a related field; or four years of related experience.
  • Experience training sales teams in retail environment
  • Proven experience in learning and development, with a focus on training program management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with learning management systems (LMS) and e-learning technologies.
  • Strategic thinking and the ability to align training initiatives with business goals.
  • Preferred Qualifications:
    • Master's degree in Human Resources, Organizational Development, or a related field.
    • Relevant certifications in training and development.
    • Experience in a leadership role within a corporate training environment.
    • Knowledge of industry best practices and emerging trends in learning and development.
    • We are seeking candidates who bring either a genuine passion for music or a background in music to infuse enthusiasm and expertise into this exciting position.

Why Guitar Center Company? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements.


If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected].
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