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Regional Loss Prevention Manager (Music and Arts)

Job ID: 16701
Job Type: Full-time
Location: Virginia Beach, VA
Date Posted: Feb 6, 2024

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Job Description

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors.


Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Regional Loss Prevention Manager, you will be responsible for upholding company polices & procedures while implementing company-driven shortage & safety solutions, provide leadership to improve operational efficiencies, and work with other cross-functional groups to ensure integrated solutions that positively impact the profitability of Guitar Center, Inc. This position provides support services to Music & Arts and Distribution Center location.

A few special characteristics that make our Regional Loss Prevention Manager successful:

  • Business Acumen: ROI-focused and understands how the business works including key business drivers, important company strategies, competition, and financial data impacting the department/organization. Able to make strategic business decisions that support financial targets including budgets.
  • Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
  • Customer Focus:Ability to meet the expectations and requirements of all customers and acts with customers in mind. Able to establish and maintain effective relationships with customers and gain their trust and respect.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to take positive, innovative action without being requested to do so. Driven to create appropriate solutions in alignment with top line customer requirements and department business goals.
  • Interpersonal Communication:Able to communicate through various means (verbal, written, and presentation) with diverse individuals. Able to interact with internal and external stakeholders at all levels in a clear, concise,
  • Organizational Skills: Able to utilize time, energy, and resources to manage priorities independently such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective in a timely manner. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment.
  • Project Management: Able to develop and execute project plans, coordinating groups of individuals to maximize available knowledge and resources, and following through to track progress and ensure timely completion. Able to identify methods for improving existing processes, practices, and procedures. Able to adapt to changing directives and priorities.
  • Technology Skills: Able to navigate and learn new technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.


As our Regional Loss Prevention Manager, you will get to:

  • Using interpersonal skills to build strong relationships with Regional, District, and Store Management to partner with development of employees on issues regarding loss prevention, theft, safety, and security.
  • Using interpersonal skills to build strong relationships with Vendors, and Corporate Personnel.
  • Partnering with all levels of the Company (Regional VPs, District Managers, Human Resources, etc.) to provide seamless support to the stores.
  • Conducts internal investigations, in-person and telephone interviews/interrogations involving dishonesty, unethical activity, credit card fraud, Workplace Violence, and other incidents.
  • Prevention and investigation of bad debt.
  • Working with contract security services, and federal, state, and local law enforcement agencies to investigate external and internal theft.
  • Responding in short notice via e-mails, phone calls, or in person to the needs of a store.
  • Maintaining security of a store during emergencies such as fire or theft.
  • Conducting assessment/audits of store reports, files, and inventory to maintain a comprehensive status on any loss prevention concerns/issues.
  • Develops trend reporting and analysis on investigations.
  • Administering orientation training seminars on company policies and providing the store employees with current safety policies.
  • Handling difficult situations by using interpersonal skills and conflict resolution skills to resolve issues that arise between co-workers and to bring conflicts to a positive outcome.
  • Additional duties as assigned.


  • Bachelor’s Degree (or 4 years of equivalent work experience)
  • Valid state driver’s license and automotive insurance
  • 4-6 years of relevant work experience (in addition to degree or years of previous experience)
  • 3 years of experience leading teams
  • 5 years of experience as a Regional/District/Loss Prevention manager.
  • Skilled knowledge of city, county, state penal codes, particularly those laws related to but not limited to shoplifting, arrest, courtroom demeanor, bad debt collection, etc.
  • Intermediate knowledge of computer applications (i.e. Word, Excel, PowerPoint, etc.) and data mining and analytical capabilities along with a proven aptitude for learning new applications.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected].


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