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Lessons Lead Area Specialist - D42 North Texas

Job ID: 18588
Job Type: Full-time
Location: Farmers Branch, TX
Date Posted: May 14, 2024

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Job Description

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Lessons District Specialist, you will provide guidance and assistance to other Lesson Leads and Instructors within a specific geographical area.

A few special characteristics that make our Lessons District Specialist successful:

  • People Focus: Understands customer service principles, and able to provide an excellent student experience. Able to connect with students, instructors and lessons leads in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping others. Able to step in to handle customer service issues.
  • Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
  • Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
  • Selling: Able to work through the GC Lesson Lead Training program to gain a base understanding of products and sales techniques.
  • Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
  • Training: Able to work through the GC Perfect Lesson program to gain a base understanding of student service and sales techniques. Also, the ability to effectively train learners and communicate info and techniques so that they are retained is also required.
  • Coaching and Management: Able to lead, manage, and mentor others. Able to lead by example and help others to develop the skills and capabilities needed to ensure goals are met. Provides effective positive and constructive feedback. Able to manage a geographically dispersed team.

As our Lessons District Specialist, you will:

  • Increase the student count within the District by driving and maintaining operations and sales
  • Work to ensure that each location under your purview meets the required benchmarks and KPIs
  • Travel to stores within a specific geographical region to provide certification and skills training, including New Hire training, Grand Opening training, etc.
  • Evaluate store performance and provide recommendations on areas for improvement to the Lessons Support team at GC Headquarters
  • Field support calls/emails from Lesson Leads in assigned areas
  • Additional duties as assigned

 

Requirements:

  • 2+ years of GC Lessons experience
  • 1+ year of professional customer service experience
  • High School Diploma or GED equivalent
  • Valid state driver's license and automotive insurance
  • Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)

Preferences:

  • Skilled understanding of Guitar Center retail systems and processes

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].

 

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