Musician’s Gear Expert & Sales Rep - Hybrid

Job Description

WHO WE ARE

Our stores are just the beginning. We’re a family of brands, stretching across the worlds of music and technology. Each has its own specialty, from e-commerce to audiovisual design, band and orchestra, instrument manufacturing and much more.

WHAT WE DO

Our mission is to bring music to the world. We put instruments into the hands of musicians. We teach lessons. We build recording studios. We design smart homes and businesses. We develop new musical gear. We collaborate with world renowned artists. We change lives through our charity, the Guitar Center Music Foundation. We need diverse associates with a range of talents. That means you.

Position Overview:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Just like great musicians, our talent comes from all walks of life contributing to diverse and fresh perspectives that Guitar Center values. 

Why Guitar Center? Here’s just some of the rewards: 

For our associates who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including, Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, incentive-based referral program and tuition reimbursement options. In addition to all this, as a Gear Advisor you will have the opportunity to work remote and participate in our performance based incentive programs!

 As our Music Gear Sales Consultants, internally known as a Gear Advisor, you will:

• Provide world-class sales support and customer service to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, account status, and marketing promotions.
• Manage all facets of the customer experience through all available contact channels - chat, email, inbound and outbound phone calls.
• Manage a portfolio of clients who interact with the business via web and phone orders.
• Leverage the Salesforce platform to manage client relations, communications, sales activity, and outreach.
• Grow a book of business through daily outbound calls to create relationships with new potential clients and foster relationships with existing clients.
• Drive metric performance in the areas of sales, service, call handling, and quality standards.
• Have ongoing exposure to instrument and product knowledge through vendor and in-house training.
• Additional duties as assigned.

Requirements:

• High School Diploma or GED
• Music industry experience in retail sales or as a musician, some gear/product knowledge is required.
• Proficient with computers, be able to navigate systems and platforms such as Saleforce or similar systems.
• Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Must reside in the state of Tennessee, Indiana, or Utah

WHO ARE YOU?

You embody a Customer First mindset and provide excellent Customer experience. You connect with Customers and your team in a meaningful way. You are an approachable, genuine, knowledgeable, encouraging, passionate individual committed to building strong relationships with our Customers.

• Strong communicator: Communicate effectively with Customers, coworkers, and management. You listen actively, speak clearly and persuasively, and write effectively. 
• Success driven: You are goal-oriented, driven, and focused on achieving and exceeding sales targets. You can set realistic goals, track progress, and adjust as needed to impact sales.
• Curious learner: You are curious to learn about our products and know the features, benefits, and potential drawbacks of each. You want to learn how to compare and contrast different products to help Customers make the best decision for themselves when purchasing gear!
• Passionate: You are passionate about spreading music to the world. You have a positive attitude and are attentive to Customers' needs and concerns, providing excellent customer service, and going above and beyond to ensure they are satisfied

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].